View Cookie Policy

Dennis Publishing Account ID Assistance

Need to retrieve your Account ID?

Enter the email address that you used to purchase your subscription then click continue. We'll email you your Account ID straight away.

Required denotes required field

How to contact Customer Services

Please call 01795 592 910 (From outside the UK: +44 1795 592 910) or email

We are open from 8:00am - 8.00pm (GMT) Monday to Friday and 9:00am - 1:00pm on Saturday.

What is my Account ID?

Your Account ID, previously referred to as your Subsinfo password, is the 8 digit alphanumeric code that is printed by your name and address on the polythene that your subscription copy is sent in. It can also be found on any renewal letters you receive and digital subscribers can find it on the order confirmation email sent when you first subscribed.

My email reminder has not arrived

If the email containing your Account ID reminder does not arrive, please check your spam folders or call Customer Services on the number below.

My email address has changed

If you no longer use the email address that you subscribed with, please contact customer services to help regain access to your account.